Service
Ongoing Technical Support
I give teams experienced technical help for their website, without the need for another full-time hire.
The problem
You need someone technical to keep working on the website, and hiring another full-time person is not the right answer.
Small fixes pile up, questions have no clear owner and nobody has time to work through the backlog.
How I can help
- Monthly or ongoing support
- Troubleshooting
- Maintenance
- Backlog prioritization
- Website improvements
- Technical implementation
- Working with marketing, development, IT and leadership
- Documentation
- Fractional technical support
Typical deliverables
- A prioritized backlog of website work
- Fixes and improvements made on a regular basis
- Answers to technical questions from your team
- Documentation of how things are set up and what changed
- A regular update on what is done and what is next
Ways to engage me
- Ongoing monthly support. A steady amount of technical help each month.
- Fractional technical support. Part-time technical help embedded with your team.
- Backlog clearance. Short-term help to work through a list of open website tasks.
Related work
Most of my work happens inside systems that were set up before I arrived, and I learn how they work before I change them.
See the Work pageHave a website problem you need help with?
Tell me what is happening, what you are trying to improve or what nobody has been able to figure out yet.